Privacy Policy | Caesars Casino

Information we may collect

When you visit the website, create or use an account, contact support, make a deposit, request a withdrawal or otherwise use our services, we may handle information about you. The information collected depends on how you interact with Caesars Casino and on the services or features you use.

Account and identification details

This may include your name, date of birth, residential or contact details, username, account preferences and information used to confirm that an account belongs to you. We may also collect information about your responsible gaming settings, account activity, communications and requests made to our support team.

Verification information

To help meet legal, security and operational requirements, we may ask for documents or other information to verify your identity, age, location or source of funds where relevant. Verification material may include identity documents, proof of address and information needed for anti-fraud or account security checks. We handle these records with appropriate care and restrict access where reasonably practicable.

Payment and transaction records

We may receive information about deposits, withdrawals, wagers, account balances, payment methods and other transactions connected with your account. Payment providers may process payment information under their own privacy notices. We may retain transaction references and related records so that payments can be completed, accounts can be reconciled, disputes can be investigated and applicable obligations can be met.

Technical, device and cookie information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, dates and times of access, and information about how features are used. We may also use cookies and similar technologies to support essential functions, remember preferences, improve performance, understand website usage and help protect the service.

How we use information

We use personal information for purposes connected with providing and managing the website and services. The purposes may include the following:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Checking identity, age, location and account ownership.
Carrying out security, anti-fraud, anti-money-laundering and responsible gaming checks where applicable.
Communicating with you about your account, transactions, service updates, security matters and support requests.
Providing customer support and responding to questions, complaints and feedback.
Operating, maintaining, testing and improving the website and its features.
Personalising certain website content or remembering account and device preferences.
Monitoring activity to identify technical problems, misuse, suspicious behaviour or attempts to compromise the service.
Sending marketing communications where permitted and where you have provided the required consent or otherwise can lawfully receive them.
Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.
Protecting the rights, property, safety and security of players, the website and relevant service providers.

We may use information where it is needed to provide a service you have requested, to meet a legal or security requirement, to protect a legitimate operational interest, or where you have given consent. Where consent is used for marketing or another optional purpose, you may withdraw it as described in this policy. Withdrawing consent will not affect processing that is necessary for account operation, security or legal compliance.

Cookies, sharing and information security

Cookies and similar technologies

Cookies are small files or similar technologies that may be stored on your device when you visit the website. Some are necessary for the website to function, including account access, security and session management. Others may help us remember settings, measure performance or understand how visitors use the website. You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website functions may not work as intended.

When information may be shared

We may share relevant information with service providers that help operate the website and services. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, customer support, communications, analytics, security and professional services. They are expected to handle information for appropriate purposes and in accordance with applicable requirements.

Information may also be disclosed where reasonably necessary to comply with a legal or valid official request, investigate suspected fraud or unlawful activity, protect users or the website, resolve a dispute, enforce applicable terms, or support a business transfer or restructuring. We do not intend to disclose personal information for unrelated purposes without an appropriate basis.

Security and international handling

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee absolute security, so you should use a strong password, keep account details confidential and contact support promptly if you believe your account has been accessed without permission.

Some service providers or systems may handle information in countries other than Australia. Where information is transferred or accessed across borders, we seek to use suitable safeguards and arrangements appropriate to the circumstances. The practical handling of information may also depend on the systems used by payment, verification, hosting and support providers.

Your privacy choices, retention and contact

Your data rights

Subject to applicable requirements and reasonable verification of your identity, you may ask us to provide access to personal information we hold about you, correct information that is inaccurate or incomplete, or delete information that no longer needs to be retained. You may also withdraw consent to receiving marketing communications. To exercise these rights, contact support@caesarscasino.top and explain your request. We may need additional information to confirm that the request relates to the correct account and to protect your personal information.

Requests to delete information may not always be able to be completed immediately or in full. For example, information may need to be retained to complete a transaction, prevent fraud, resolve a dispute, protect the security of the service or meet a legal obligation. If a request cannot be fulfilled, we will aim to explain the relevant reason in general terms.

Marketing communications

If you receive promotional emails, messages or other marketing communications, you can ask us to stop sending them by contacting support@caesarscasino.top. You may also be able to use an unsubscribe or preference option included in the communication. Service messages relating to account security, transactions, verification, responsible gaming or important changes may still be sent because they are necessary for operating your account.

How long information is kept

We keep personal information only for as long as it is reasonably required for the purposes described in this policy, including account administration, security, dispute handling and business records. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or otherwise dispose of it in accordance with our retention practices.

Children and changes to this policy

The website is intended for eligible adults. We do not knowingly seek to collect personal information from people who are not permitted to use online gambling services. If you believe information has been provided by an ineligible person, contact support@caesarscasino.top so the matter can be reviewed.

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will be made available on the website and will apply from the date shown or, where no date is shown, from publication. We encourage you to review this page periodically. If you have a privacy question, wish to exercise a data right or want to raise a concern about how your information is handled, contact support@caesarscasino.top.