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Caesars Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Caesars Casino, including the website, account services, games, promotions and related features. Please read them carefully before registering, depositing funds or participating in any activity. By using the website, you confirm that you understand and agree to these Terms & Conditions, together with any additional rules displayed for particular products, games or promotions.
1. General terms and acceptance
These Terms & Conditions form an agreement between you and the operator of Caesars Casino. They apply to your use of the website, mobile services, customer account, games, payment facilities, promotional offers and any other services made available through the platform. Additional terms may apply to specific games, competitions, promotions or payment methods. Where additional terms apply, they will be made available to you before or when you use the relevant service.
By accessing the website or opening an account, you agree to comply with these Terms & Conditions and all applicable laws, regulations and directions. If you do not agree with any part of these terms, you must not use the website or its services. We may update these terms from time to time. Changes may be made to reflect legal requirements, changes to our services, security needs or operational developments. Updated terms will apply from the date they are published or otherwise notified, unless a different commencement date is stated.
You are responsible for checking the current version of these Terms & Conditions. Continued use of the website after an update indicates acceptance of the revised terms. Some provisions may also be supplemented by our Privacy Policy, Responsible Gambling information, cookie information and any rules shown within the website.
Eligibility and lawful use
- You must meet the minimum legal age and eligibility requirements that apply in your location before opening or using an account.
- You must be physically located in a place where access to the relevant service is lawful and permitted.
- You must provide accurate, current and complete information when registering and whenever we reasonably request an update.
- You must use the website only for personal and lawful purposes, and not on behalf of another person or organisation unless expressly authorised.
- You must not use the website if you are prohibited from gambling, subject to a relevant exclusion, or otherwise not legally permitted to participate.
- You must not attempt to bypass location, identity, age, account, security or responsible gambling controls.
2. Accounts, verification and security
You may be required to create and maintain a customer account to use certain services. You may only operate an account in your own name and must not create multiple accounts, use another person’s account or allow another person to access your account. We may refuse an account application, restrict access or close an account where this is permitted or required by law, these terms, security procedures or responsible gambling requirements.
We may carry out identity, age, address, payment, source-of-funds and other verification checks. You agree to provide documents and information that are reasonably required for these checks. Until verification is completed, access to some or all services may be restricted, and transactions may be delayed or declined where permitted by law. Information supplied must be genuine, readable and consistent with your account details.
You are responsible for keeping your login details confidential and for all activity carried out through your account, subject to any rights you may have under applicable law. You must notify us promptly if you suspect that your account has been accessed without permission, your password has been compromised, or information connected with your account is incorrect. We may suspend access while we investigate suspected unauthorised use, fraud, technical problems or other security concerns.
- Do not share your password, one-time codes or other security information.
- Use a secure device and connection when accessing your account.
- Log out after using a shared or public device.
- Keep your personal and payment information up to date.
- Co-operate with reasonable verification and security requests.
We may retain account, transaction and verification records for as long as reasonably necessary to meet legal, regulatory, operational, fraud-prevention and dispute-resolution requirements. Our handling of personal information is described in the applicable Privacy Policy.
3. Deposits, withdrawals and gameplay
Available payment methods, processing requirements and any applicable conditions will be shown through the website. You must use a payment method held in your own name unless a method expressly permits otherwise. We may decline, reverse, hold or review a transaction where required for verification, security, fraud prevention, technical reasons or compliance with applicable obligations.
You are responsible for ensuring that deposits are made lawfully and that you have sufficient funds and authority to use the selected payment method. A deposit does not guarantee that a withdrawal will be available immediately. Withdrawals may be subject to account verification, payment checks, transaction review and any applicable game, account or legal requirements. We do not promise a particular processing period unless one is expressly stated for the relevant service.
You must not deposit money for the purpose of assisting unlawful activity, disguising the origin of funds, or allowing another person to use your account. Suspicious or unusual transactions may be investigated and may be reported or handled in accordance with applicable obligations. We may place reasonable restrictions on an account while a review is taking place.
Games and technical matters
Game results are determined by the relevant game systems and rules. You should review the instructions, stake information and any specific rules before participating. If a game, transaction or account record is affected by an obvious error, system fault, connectivity issue, incorrect display or other technical problem, we may take reasonable steps to correct the error and restore the position that would have applied had the error not occurred, subject to applicable law.
You must not interfere with the website, use automated tools, exploit software vulnerabilities, introduce malicious code, manipulate game outcomes or use a method designed to obtain an unfair advantage. We may suspend play, void affected activity, restrict an account or take other reasonable action where misuse, collusion, fraud or technical exploitation is suspected.
We aim to keep the website available and accurate, but access may occasionally be interrupted for maintenance, updates, security work, communications failures or reasons outside our reasonable control. We do not guarantee uninterrupted availability or that every feature will operate on every device.
4. Promotions, responsible gambling and other provisions
Promotions and offers
Promotions, bonuses, rewards and competitions may be subject to separate terms, eligibility requirements, expiry dates, participation instructions and other conditions. You should read those conditions before opting in or using an offer. Unless the relevant promotion states otherwise, only one person may participate using one eligible account. We may withdraw, amend or refuse an offer where there is an error, misuse, suspected fraud, technical issue or a legal or operational reason to do so.
Promotional credits or rewards may not have the same conditions as deposited funds. Any applicable wagering, playthrough, withdrawal, expiry or game contribution requirements will be set out in the promotion’s terms. We may remove or adjust a reward where it was issued incorrectly or where the promotional conditions have not been met.
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set personal limits, take regular breaks and avoid gambling when upset, tired, under the influence of alcohol or drugs, or attempting to solve financial problems. Tools and support options may be available through the website, including deposit or spending controls, time reminders, temporary breaks and account closure or exclusion requests.
If gambling is causing concern for you or someone close to you, stop and seek support from an appropriate professional or recognised gambling-help service in Australia. We may apply restrictions or take other steps where there are responsible gambling concerns, in accordance with applicable requirements and our available procedures.
Suspension, closure and complaints
You may stop using the website and request account closure at any time through the available account or support process. We may suspend or close an account where we reasonably believe there has been a breach of these terms, unlawful activity, fraud, misuse, failed verification, a security risk, responsible gambling concern or another permitted reason. Closure does not remove obligations that arose before closure, including obligations relating to transactions, investigations or disputes.
If you have a question or complaint, please use the support channel made available on the website and provide enough information for the matter to be reviewed. We may ask for account, transaction or identity information so that we can investigate securely. Complaints will be handled in accordance with applicable requirements and any relevant internal process. Nothing in these terms limits rights or remedies that cannot lawfully be excluded under Australian law.
Intellectual property and liability
The website’s content, branding, software, graphics, text and other materials are protected by intellectual property laws and may only be used for personal access to the services. You must not copy, modify, distribute, reverse engineer or commercially exploit website content without permission.
To the extent permitted by law, we are not responsible for loss caused by events outside our reasonable control, misuse of the website, inaccurate information supplied by you, unauthorised account access resulting from your failure to protect credentials, or interruptions caused by networks or third-party services. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
These Terms & Conditions are intended to be read consistently with applicable Australian laws and any mandatory requirements that apply to the services. If any provision is found to be invalid or unenforceable, it will be read down or removed to the minimum extent necessary, while the remaining provisions continue to operate. By continuing to use Caesars Casino, you acknowledge that you have read and accepted these Terms & Conditions.